Something not working? Have a question about your plan, your data, or your subscription? Get in touch — every message is read and answered by a real person.
Email us and we'll get back to you as soon as we can, usually within one business day.
Email supportHow do I report a bug?
Email us with what you were doing when it happened, what you expected, and what happened instead. A screenshot helps a lot. Include your device model (e.g. iPhone 15, Pixel 9) if you can.
How do I delete my account and data?
In the app: Settings → Account → Delete Account. This permanently removes your account and personal data. You can also email us and we'll handle it for you.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple or Google, not by us directly. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → profile → Payments & subscriptions. Cancelling stops future charges; you keep Pro access until the end of the current period.
Is FormAI medical advice?
No. FormAI is a training tool. Your AI coach gives fitness guidance based on the information you share, but it doesn't diagnose or treat anything. Talk to a doctor before starting a new training programme, especially if you have a medical condition.
How is my data handled?
Your data is used to coach you and for nothing else — never sold, never used for advertising, never used to train AI models. Full details in our Privacy Policy.
I'm a beta tester — where do I send feedback?
Same address: email support. Feedback from beta testers directly shapes what gets built next, so don't hold back.